FAQs

How do I buy a ticket and make a reservation at The Fat Duck?

Reservations and tickets for The Fat Duck are obtained through our website. The details for this are available on our Reservations page. We usually release availability on the first Wednesday of each month for the period four months in advance. All reservations and tickets are subject to our Terms and Conditions.

How will I know when to check the website?

Our Reservations page is the best starting point for information. We usually release a new month of tickets on the first Wednesday of each month at 12 noon (UK Time) for the period four months in advance. Our next ticket release will be for February 2018, these will be available from 12 noon on Wednesday 4th October 2017 **Please note that the restaurant will be closing for the festive season after lunch on Friday 22nd December 2017, re-opening for dinner on Tuesday 9th January 2018

Can I make a reservation without buying a ticket?

No, we’re afraid not. Reservations and tickets are linked, so you can’t make a reservation without buying and paying in full for a ticket.

Is there a waiting list if I am unable to make a reservation?

Yes. The waiting list will be open for dates within in our current 4 month booking period. Please visit the availability page in our booking site and if there are no tickets available, you will find an option to add your details to the waiting list, for your specific date and party size.

How do I receive my ticket and reservation?

After payment you will receive a confirmation by email that your order and payment has been received. This will confirm the date, time, duration and numbers for your reservation. Keep this document safe, as it has a unique reference code, relevant to your reservation, which you’ll need for all communications with us in the run-up to your visit.

Will I receive any other communications regarding my reservation?

Yes, you certainly will. Thirty days before your arrival you will receive an email from us that you can fill in, to let us know of any special occasions, dietary requirements for you and your guests along with a few quirky questions. Our Guest Relations Team will make a courtesy call shortly before your trip to the Fat Duck to obtain some finer details from you about you and your guests, to check allergies and other important facts.

How can I pay for my ticket?

Payment for your ticket is made on line by credit or debit card at the time of reservation, via our payment agent, Stripe. Methods of payment are regulated by Stripe. If we offer facilities for payment by telephone, we will advise you on how you can make payment.

You mention tables are available for 2, 3, 4 and 6 guests. Can I make seating arrangements outside of this?

No – we’re sorry but that’s not possible. The Fat Duck is not a big place, so the seating configuration is set and no alternatives are available. Therefore we can only offer tables for 2, 3, 4 or 6.

What does my ticket entitle me to?

Your ticket entitles you to a confirmed reservation at The Fat Duck on the specified date, for a time and duration, and for a set number of diners, as detailed in your ticket, to enjoy The Itinerary and the experience we will prepare for you. The ticket price includes full payment for the number of guests. However, extras, such as drinks and service charge, are in addition and paid for at the end of your meal.

What happens if I need to make changes to my reservation or ticket?

We’re sorry but this isn’t possible. Due to the restaurant configuration and limited availability, we regret that changes cannot be made to your reservation or ticket, once your order has been received. However, please check our Cancellation policy or our Returns procedure.

Can I sell my ticket or reservation?

No, we’re afraid not. This is prohibited by our Terms and Conditions.

What is the cancellation policy?

Please refer to our Terms and Conditions. You may cancel at any time up to 14 days from receipt of your ticket by sending us a Cancellation Form, or by email, letter or telephone, and the amount you have paid to us will be refunded. Any cancellation after that period, up to 28 days before the date of your reservation, will be subject to our Returns procedure and we will only be able to issue you a payment, if we are able to take another reservation for your table. If we do not take another reservation for your table under the Returns procedure, or if you wish to cancel less than 28 days before the date of your reservation, we will not be able to issue any payment.

How does the Returns procedure work?

If you wish to cancel outside of the 14 days cancellation period but more than 28 days before the date of your reservation, you will have to send us a Returns Notice email or complete a Returns Notice Form on line, quoting your details and unique reference number, to cancel your reservation. This will allow us to try to take another res